Question 1

Is Mediumlink approved by Gas Safe?

Accepted Answer

Yes. Mediumlink UK Ltd is a Gas Safe registered business. The CP12 and CP17 documents Mediumlink generates contain every field required under the Gas Safety (Installation and Use) Regulations. As always, responsibility for the inspection itself rests with the registered engineer carrying it out.

Question 2

Is my data safe?

Accepted Answer

Yes. All your data is encrypted in transit (TLS 1.3) and at rest. Hosting is in the EU/UK region of our cloud providers (Supabase and Vercel). We never sell data to anyone. Read the full privacy policy from inside the app.

Question 3

Can I cancel anytime?

Accepted Answer

Yes, with one click in the app. Cancellation takes effect at the end of your current billing period. No phone calls, no retention agents, no fees.

Question 4

What is the difference between Basic and Standard?

Accepted Answer

Basic (£3.99/month) covers invoices, quotes and job sheets with the shared customer database. Standard (£9.99/month) adds CP12 and CP17 certificates, job reports and the AI Snap & Fill scanner. Both include offline mode and your branded PDFs. Start on either plan and switch any time from inside the app.

Question 5

Does the AI Snap & Fill cost extra?

Accepted Answer

No. It's included in your Standard subscription. Use it as many times as you like. There are no per-scan fees.

Question 6

Can the landlord verify a certificate is genuine?

Accepted Answer

Yes. Every PDF includes a verification token and a QR code. The landlord opens the link and sees the certificate's status and issue date. No personal data is exposed and no login is needed.

Question 7

Can I import my existing customer list?

Accepted Answer

You can add customers as you go. Mediumlink remembers their details so the next certificate at that property is one tap. Bulk CSV import is on the roadmap. Email support@mediumlink.uk and we can help.

Question 8

Will it work on my Android or iPhone?

Accepted Answer

Both. Mediumlink is a web app. Open https://app.mediumlink.uk in Chrome (Android) or Safari (iOS), tap 'Add to Home Screen' and it launches like a native app. Dedicated Play Store and App Store versions are coming.

Question 9

How does the 14-day free trial work?

Accepted Answer

Sign up, enter your card details, and you'll get full access for 14 days free. Cancel any time before day 14 and you won't be charged a penny. On day 15 we charge for the first month.